Training Cancellation Policy

The following policy applies only to fee-based courses offered through the Department of the Interior University.

DOIU Cancelled Courses

If circumstances necessitate the cancellation of courses offered by DOI University, our staff will notify students by phone, email or fax. A full tuition refund will be given for all DOIU cancelled courses.

Cancellations/Refunds/No Shows

We design our courses to optimize your learning experience and, therefore, each course accommodates a limited number of participants. If you must cancel, please provide written notification via email (doitrain@nbc.gov) or fax early as possible. To receive a full refund, your cancellation notification must be received within 10 working days prior to the course start date. There are no refunds for cancellation notifications received after that time frame and for no shows.

Substitutions/Rescheduling

Course enrollment substitutions are acceptable any time up to the course start date. Students and agencies are also allowed the opportunity to reschedule. Again, written notification of rescheduling should be sent either via email (doitrain@nbc.gov) or fax and must be received in 10 working days prior to the course start date. Requests received after that time frame will be treated as cancellations.

Contact Information

To register or cancel a class registration, please contact the appropriate DOI University Leadership and Performance Center.

*If you are internal to the Main Interior Building in Washington, DC, please dial 9 prior to dialing the Washington Leadership and Performance Center's fax number.