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Certificate
Programs
Executive Assistant Certificate Program (EACP) - Introduction
Registration is now open for the FY 2008 EACP! The next program
will be held in Albuquerque, New Mexico on December 14-18 and returning
January 7-11, 2008. DOI employees must register through DOI
Learn. Employees from all other federal agencies can register
through the DOI University Web site (http://www.doiu.nbc.gov).
Course Description:
The Executive Assistant Certificate Program (EACP) offers participants
the opportunity to acquire the knowledge, skills, and abilities
needed to assist federal-government managers. The purpose of the
program is to develop a cadre of highly skilled, motivated, and
professional administrative -support staff to meet the future needs
of the federal government. Candidates selected for the Executive
Assistant Certificate Program have a unique opportunity to improve
their skills through a formal 80-hour classroom training program.
The EACP will provide training in the following modules:
Modules:
- Accomplishing the Federal Government Mission
- Office Management
- Interpersonal Skills/Personal Profile Systems (PPS)
- Grammar & Writing Skills
- Time and Stress Management
- Public Speaking Skills
- Putting It All Together
Target Audience:
This program is open to full-time permanent employees of the Department
of the Interior, and targets junior or newly assigned, high-potential
administrative/support staff. Employees wishing to be considered
for this program must be recommended by their supervisors. For more
information on application procedures, please visit the DOIU website:
http://www.doiu.nbc.gov/.
Accomplishing the Federal Government Mission
This course shows how to present a positive, competent, and professional
image that reflects the standards and missions of the Department
of the Interior. Specific knowledge and skills needed to convey
credibility, authority, and integrity in the business environment
are emphasized.
Participants will be able to:
- Explain the Department of Interior’s mission and goals
- Recognize the value of aligning personal goals and values with
those of the Department of Interior
- Manage business relationships more effectively
- Increase their levels of proficiency in critical areas associated
with their role as Executive Assistant for the Department of Interior
Office Management
This course is designed to strengthen the ability to manage the
cooperative efforts of a busy office environment, including specific
work assignments and interactions with other divisions and bureaus.
In this course, participants will learn to:
- Identify elements (people, resources, equipment) essential
to achieving the highest levels of productivity and efficiency.
- Identify ways to enhance and improve upon current office management
procedures and processes
- Clarify your role and duties as “Office Manager”
for the Department of Interior
Interpersonal Skills/Personal Profile Systems (PPS)
The Personal Profile System personality instrument helps to better
understand yourself and the people with whom you work and live.
A second, vital ingredient for being an excellent communicator is
a clear understanding of the dynamics of interpersonal communication.
Good interpersonal skills allow for win-win relationships and outcomes.
During this course, participants will:
- Recognize the importance of feedback and self-disclosure in
establishing and improving relationships
- Maximize the strengths and minimize the weaknesses of their
profile
- Discuss their behavioral profile and recognize behavioral tendencies
in others, as well as how to appropriately respond in given scenarios
- Recognize non-verbal behavior and its importance to interpersonal
communication
- Discuss the communication model, as well as the barriers to
communications
Grammar & Writing Skills
Good writing is characterized by big-picture, conceptual understanding
combined with nuts-and-bolts knowledge of grammar and punctuation.
This course is aimed at helping to maintain a big-picture view of
writing while also understanding and using the “nuts and bolts.”
Additionally, this session helps to clarify the benefits and dangers,
as well as the associated Federal and Agency guidelines, of using
e-mail. Participants will be able to:
- Recognize basic grammar and punctuation rules
- Practice writing, editing, and proofreading their own and others’
work
- Minimize “bureaucratize” and opt for “plain
language” to increase the readers understanding
- Explain the benefits and dangers of e-mail, as well as Federal
and Agency guidelines for using it
Time and Stress Management
This course is designed to help individuals learn to better manage
their personal time, manage their time in relation to their supervisor’s
time, and minimize their stress levels. Participants will be able
to:
- Recognize the difference between time management and self management,
as well as how to address external time wasters
- Practice prioritizing your supervisor’s day
- Apply time management techniques to make the most of their
time at work and at home
- Recognize the causes, symptoms, and stages of stress
- Identify multiple methods for reducing stress in their life
- Develop goals to help apply self and stress management skills
Public Speaking Skills
This course is designed to help minimize the fear of speaking in
public and to gain confidence in assembling and giving presentations.
Participants will:
- Develop strategies to deal with speaker’s stress
- Employ techniques to quickly organize and deliver clear, concise
presentations
- Design and use appropriate visual aids
- Develop goals to apply and strengthen presentation skills
Putting It All Together
This portion of the program gives participants the opportunity to
review and clarify the value of the learning modules presented throughout
the two-week program. Participants identify ways to apply the lessons
learned into specific areas of their work and create an individualized
action plan to help them achieve this goal.
To apply, please click on Classroom
and Online Course Offerings.
For more information contact Rebecca
Rabuck, Leadership & Performance Specialist at 202/208-3446.
Executive
Assistant Certificate Program - Introduction | Foundations
in Leadership Certificate Program | Human
Resources Specialist Certificate Program | Project
Management Associate's Certificate Program | Project
Management Master's Certificate Program | Federal
Financial Management Certificate Program
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