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Help/How Do I.... Most Frequently Asked Questions
Other frequently asked questions are contained within the following headings:
User ID's and Passwords | Classroom Training | Online Training | Leadership/Intern Programs | Registration | Payment | IT Security | Mandatory Training | Credits | Contact Information
LOGGING IN, USER ID's AND PASSWORDS
For online mandatory training click here.
To login for other DOI University services, go to http://www.doiu.nbc.gov and click on “DOIU Login”. Enter information into column one to log in if you know your User ID and Password. If you have previously had a User ID and password from DOIU and don’t remember them, enter your name and e-mail address in column 2 to receive your User ID and password via e-mail. The e-mail address must match the one in the DOIU database. If you have problems, do not create another account, please call the help line at 202-208-6278 or send an email to . If you have never had a DOIU LMS account, use column 3 to create a new LMS account. You will receive a confirmation with your User ID and password. Click on the link at the bottom of the confirmation to log in to the DOIU LMS.
For more detailed instructions on how to log in click here. If you have any problems, receive an error message, or do not remember if you have an account with DOIU, please send an email to or call the DOIU help line at 202-208-6278. Can I get my user ID and password sent to me?
Go to the DOIU Login page for the DOI University Learning Management System (DOIU LMS) and enter your first name, last name, and email address. Then click on "Request Password", and your user ID and password will be sent to you via the email address we have on record for you.
Go to the DOIU Login page and complete the online form as directed. A user ID and password will then be assigned to you. Please print for your records.
Do I use the same user ID and password to register for all DOI University events and courses?
Yes! When you enter your user ID and password you will be directed to your Training Home Page. You can register for all DOI University training events.
At the DOIU Login, please select the "Need your Password?" option and enter your information to request your user information. If you still experience difficulty, please send an email to or call the DOIU help line at 202-208-6278.
How can I find out if I already have a user ID and password?
How do I register for classroom training?
There are several ways to register for classroom training. The first option is to go to the DOIU Login and enter your user ID and password. You will be directed to your training home page. Click on Course Catalog and then Classroom Training by category, location or subject. You may then select your desired class, submit your training choice and print your receipt for your records. Scroll down to the bottom of the page to return to your enrollments page.
The second option is to select Classroom and Online Course Offerings. You can use the Search feature or select the category, location or subject, associated with your desired training or event. You will be asked to log in to DOIU. Please note, if there is payment associated with the training, you will be required to submit payment information at this time. Please be sure to print the Receipt of Confirmation page for your records. Scroll down to return to your enrollments page.
How do I find out if you have the course that I'm looking for?
There are several methods for locating information regarding DOIU courses and training events. Go to the Classroom and Online Course Offerings and choose the search criteria that are most useful to you.
Can I attend DOI University training even though I'm not a DOI employee?
Some DOI University courses are open to non-DOI employees. Please contact the assistant program manager of the leadership and performance center in which the course is located for more information.
How do I cancel my registration?
If you cannot attend classroom training and need to cancel your registration, please notify the assistant program manager of the leadership and performance center in which the course is located. To view the cancellation policy, please click here.
Where can I find a complete list of classes that DOI University offers?
Go to Classroom and Online Course Offerings for a complete list of DOI University courses.
Who do I contact if I have a question about a course?
If you have a question about classroom training, contact the assistant program manager of the leadership and performance center in which the course is located. If you have a question about online training, please send an email to or call the DOIU help line at 202-208-6278.
What kind of online training do you offer?
Through DOI University, employees, contractors and volunteers may have access to over 2,250 computer skills courses ranging Microsoft Office XP to Java Bean Programming and Information Technology Security. We offer over 1,150 general skills topics, such as Communicating as a Leader, Essential Project Management Tools, How to Excel at Customer Service, IT Life Cycle, 360 Degree Feedback and Human Resources Management Essentials.
Department of the Interior University also works with managers, supervisors and employees throughout the Department of the Interior to develop customized online training solutions to meet the specific needs of your organization.
How do I purchase an online training license?
Please go the Payment section of this page or click here.
How do I renew my online learning license?
Please go the Payment section of this page or click here.
How much do online training licenses cost?
Below are costs for a one-year subscription to each of the off-the-shelf libraries:
DOI University also offers customized online training designed for the specific needs of your organization. To view a descriptive listing of our customized online training, please click here.
* Please note: All pricing is subject to change without notice.
You must first obtain a DOIU LMS account and have purchased an online training license if you have not already. After you purchase an online training license, go to the DOIU Login and enter your user ID and password. You will then be brought to your training home page where you can click on a button to access the library of your choice. Once you open your library, click on the name of the class you'd like to take and begin your training.
We currently offer both Thomson NETg Computer Information Technology and Business and Professional Development libraries, SkillSoft Information Technology and Business Skills libraries as well as Karta Technologies' Information Technology Security library. You may now search by subject and online learning library through our DOIU Online Learning Portal's Course Catalog.
Who can take online training from DOI University?
All Department of the Interior employees, contractors, and volunteers may have access to DOI University online training. At this time we do not offer online training to individuals from outside the U.S. Department of the Interior.
What are the software requirements for taking online training?
Please view the individual training sites for specific software requirements.
How many courses may I take after I purchase a license?
Once you purchase an online training license you may take an unlimited amount of courses for one year, at which time you will need to renew your subscription.
Can I take online training from home or do I need to take it at the office?
You may take our online training courses either from home or from the office, seven days a week and twenty four hours a day.
Will my supervisor see my scores from the online training I take?
No. Only you have access to the scores you receive while taking our online training.
Are there any IT Security courses available for IT Security professionals or managers seeking certification available through DOI University?
Yes! We offer Karta Technologies, Inc. Information Technology Security online courses. For more information go to the Classroom and Online Course Offerings section of the site. Select Online Learning Libraries, Karta Online Course Library, click on the link to view the course list and descriptions.
LEADERSHIP PROGRAMS/INTERNSHIPS
I have a question regarding the leadership and intern programs. Who should I contact?
How do I sign up or register for classroom training?
Go to the DOIU Login page and enter your user ID and password. Upon login, click on Course Catalog. You may enter your subject or select a subject, category or location to begin your search. Select your desired course and click on Register. Confirm your registration by selecting the "Submit Training Choice" and printing your confirmation page. This will take you back to the enrollments page where you are provided with a list of your enrollments. You may view your classroom registrations in the Transcripts page.
Please note: If there is cost associated with the classroom training, you will be prompted to provide payment options. Please following the directions to ensure proper payment and immediate registration.
How do I sign up or register for online training?
Go to the DOIU Login page and enter your user ID and password. Upon login, click on Course Catalog, View by Category, Online Course or Online License. Select the desired course or license and click Register. You may confirm your registration by selecting the "Submit Training Choice" and printing your confirmation page. This will take you back to the enrollments page where you are provided with a list of your enrollments. Click on your desired course located under Online Course or Online License, then select Launch. Online licenses are are available for one full year and you will have unlimited access to libraries that you purchase.
For more detailed information on registering for individual online courses click here. For more detailed information on registering for online training curriculums click here.
Please note: If there is cost associated with
the online course or license, you will be prompted to provide payment.
Please following the directions to ensure proper payment and immediate
registration and access.
How do I pay for classroom training?
You may pay for classroom training with your government credit card, SF-182, government check or purchase order. Go to the DOIU Login and enter your user ID and password. During the registration process you will be prompted to submit payment information for immediate registration. Please following the directions on the screen.
How do I pay for an online license?
You may pay for an online license using your government credit card or special pay code provided by the bureau. Go to the DOIU Login and enter your user ID and password to get to your training home page. If you do not have a license already, follow the registration instructions identified above. During the registration process, you will be prompted to submit payment information for immediate registration and access to your training. Please follow the directions on the screen.
How do I renew my online license?
You may renew your online license using your government credit card. Go to the DOIU Login and enter your user ID and password to get to your training home page. If you do not have a license already, please follow the registration instructions identified above. During the registration process you will be prompted to submit payment information for immediate registration and access to your training. Please follow the directions on the screen.
Mandatory online is no longer provided through the DOI University web site. This training is being provided through DOI LEARN, a new Departmental learning management system.
Mandatory training includes:
If you have not already been provided information on how to access these courses or other mandatory online training, you may contact your bureau DOI LEARN manager for more information.
If you have been provided a user ID and password for DOI LEARN, you can log in at: The Help Desk for DOI LEARN can be reached at 888-722-3647 or govsupport@geolearning.com
How do I get credit for my classroom and online training?
DOIU provides certificates of completion for every course successfully completed for both classroom and online training.
How do I print my certificate of completion for classroom and DOI online courses?
Log in at the DOIU Login page and click on Transcripts. You will see a list of all classroom and online courses that you have completed. To print your certificate click on the title of the course.
How do I print my certificate of completion for the online learning libraries (NETg, SkillSoft, Karta, and the DOI Custom Curriculum Online Course Library)?
To print certificates for your online libraries, you must first log into the DOIU Login (DOIU LMS) launch the online learning library, through your enrollments page which will take you to the DOIU Online Learning Portal (NETg, SkillSoft, Karta, and DOI Custom Curriculum Online Course Library). Certificates will be immediately available upon completion in your Learning Plan under Transcripts section of the DOIU Online Learning Portal.
*Please note: If you experience any difficulty printing a certificate for your completed course in the DOIU Online Learning Portal, please contact the DOIU Online Learning Portal Helpdesk at 866-288-637 for technical assistance.
Can I get CEU's or college credit for online learning?
Yes. For more information go to the Credits and Accreditation section of the Web site.
How do I receive a transcript of my online training for college credit purposes?
Please contact our Online Learning Division at 202-208-6278 or via email at doiuonline@nbc.gov. Please note, we are currently in the process of developing an automated process for transcript retrieval.
DOI LEARN The Department is migrating to DOI LEARN during this Fiscal Year. Most bureaus have migrated or are in the process of migrating now. IT Security Awareness and other online mandatory training courses are now available through DOI LEARN.
The Help Desk for DOI LEARN can be reached at 888-722-3647 or govsupport@geolearning.com. You may contact the DOI LEARN Help Desk for assistance with first time login and other support.
DOI UNIVERSITY
DOIU Online Learning Portal for NETg, SkillSoft
and Karta Online Libraries
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U.S. Department of the Interior
U.S. Department of the Interior University
http://www.doi.gov/training
doiuonline@nbc.gov
Last Updated 02/07/2008