Online Training Detailed Instructions: Troubleshooting

TROUBLESHOOTING ONLINE TRAINING

OPERATING SYSTEMS AND BROWSERS:

Do not use Netscape or a Lotus Notes browser to access online training.  Your version of Lotus Notes may allow you to select the Internet browser used when you click on a link in an e-mail.  If so, go to File, Preferences, Location Preferences and Internet Browser.  Select “Microsoft Internet Explorer” from the drop-down menu.  (DO NOT select “Notes with Internet Explorer.”)  Then click on Save and Close.

If you cannot change your Lotus Notes settings or you experience problems when clicking on a link to the DOIU web site from an e-mail message, open Microsoft Internet Explorer in a separate window and then paste or type the address in the address line of your browser.

For optimal performance, on PC’s using the Microsoft® for Windows® operating system, use Microsoft® Internet Explorer version 5.0 or higher.  For optimal performance on Macintosh, use OS 10.3 and either IE 5.2 or Safari.

SCREEN SETTINGS

Your browser window should be maximized, and will normally come up maximized.  If you see the maximize button in the top right of your browser window (see below), click on the maximize button.  A double image in the circled location indicates that your browser is already maximized.

If you are using extra toolbars in your browser, such as a pop-up blocker or a Google or Yahoo toolbar, and your screen resolution setting is 800 X 600, you may not be able to view all the information on the course screens. 

The missing information is most noticeable during assessments when the “Submit” button may not be visible on your screen.  Your scores will not be tracked if you do not use the “Submit” button.

To view the entire course screen and see the “submit” buttons, you will need to collapse one or more of the toolbars at the top of your browser window or change your screen resolution to 1024 X 768 or larger.

To collapse one of the bars, at the top of your browser window, right click anywhere on the bars.  You will see a list of the bars with a check mark next to the active bars. 

Click on any bar name with a check mark to collapse the bar.  At any time you can right click anywhere on the bars and click again on the bar name to reactivate it.

If this procedure works, you should not have to change your screen resolution to see the “Submit” button at the bottom of the assessment pages.

To change your screen resolution, go to Start, Settings, Control Panel, Display and Settings.  Under Screen resolution, click or drag the pointer so that the higher screen resolution is displayed.  Then click on “OK” and exit the control panel.

If you need help with any of these procedures, please contact the DOIU Help Desk at 202-208-6278 or doiuonline@nbc.gov for assistance.

Logging In the DOIU Login| Registration (Online Training Course or Online Training Curriculum) | Taking an Online Training Course | Troubleshoot Online Training